NOTE: Text Messaging to Cell Phones via SMTP(email) is no longer recommended. Cell carriers filter 'email-to-text' messages, and in many cases messages are delayed (from 10 minutes and up to 48 hours) or discarded as SPAM or for violating the carrier policies. Please see information on the InfoRad Messaging Gateway for reliable cell phone text messaging. InfoRad Messaging Gateway Information

If you still desire to send text messages to cellular phones using email services (your carrier has whitelisted you or you have carrier Enterprise Messaging services utilizing Internet email), the link below will show you a couple different ways to do so. We recommend that you use your own outgoing email server as a Messaging Service. Click the following link to set up Pagers and Cell Phones via the Internet.
If you do not know your Internet Service Provider (ISP) and if you use Outlook or other email client to send out email, then try our Interactive HowTo's and follow the one for Outlook 2000.

Basically, there are four ways to send text messages (to cell phones and pagers and email addresses ) via Internet email (SMTP)...

1. One way (which may or may not work for you) is to connect directly to the cell phone company's email server. For instance, if you have a Verizon phone, you would enter XXX5551212@vtext.com for the Receiver's ID/Email Address, and use Verizon PCS - Internet SMTP for the Messaging Service (Refer to Verizon Setup for more information. Make sure to click the link at the bottom to continue without using your ISP). However, this direct connection is no longer preferred because it may not work for you and may also cause problems related to SPAM.
   
   
   
2. Another (more preferred) way to connect is to use your own outgoing email (SMTP) server as a Messaging Service. Your Own ISP Email Server shows you how to setup your own outgoing email (SMTP) server as a Messaging Service.
   
   
   
3. A third way is to try using some third party email server, such as Google's GMail server, as described in the following Word document Google.doc. The nice thing about Google is that they support secure (SSL) connections over port 465. They also show you emails (or in this case text messages) that were sent using 3rd party software (such as InfoRad) in your Sent folder online in your GMail account.
   
   
4. The final way to send text messages via Internet email (SMTP) is to use some 3rd party software that can host your computer as an email server. Try Googling "SMTP Server" for more information.

A customer stated that switching from mx.messaging.sprintpcs.com to smtp.sprintpcs.com worked to get the messages flowing again. You can try the same. However, we're not certain if this would be a permanent fix or not. In fact, we would still recommend using your own email server, or the email server provided by your ISP, as opposed to connecting directly to Sprint's email server(s).

Refer to InfoRad's List of Messaging Service for setup help with Sprint.

Search for Keyword ISP for help with setting up your own email server as a Messaging Service.

Currently and to the best of our knowledge, ALLTEL, AT&T, Sprint Nextel, T-Mobile, Verizon Wireless, and Roger's PCS Canada support the Internet SNPP protocol. Sprint Nextel, T-Mobile, and Verizon Wireless require that you obtain an Enterprise Messaging account in order to use their internet gateways. AT&T's Enterprise Paging service requires that you add that service to your phone account(s). ALLTEL requires that your location be "white listed" with their server. For more information on Cellular providers Enterprise Messaging / Enterprise Paging service for texting to cell phones, please contact InfoRad TechSupport. techsupport@inforad.com

The following is a list of Alternative Messaging Services that you might be able to use within the InfoRad software:

USA Mobility Alternatives

• Arch - Internet WCTP/Dialup TAP
• Metrocall WCTP/SNPP/Dialup TAP

American Messaging Alternatives

• Verizon Paging

Verizon PCS - Internet SMTP (However, we do not necessarily recommend connecting directly to Verizon's email servers)

There are two email servers with Verizon - smtp-bb.vtext.com and smtp-sl.vtext.com. They are interchangeable.

Verizon also supports Dialup TAP.

AT&T Wireless / Cingular PCS - Internet SMTP

There are various email addresses for AT&T Wireless / Cingular phones. Therefore, you may want to contact an AT&T Wireless representative for that particular cell phone if you are not certain. Otherwise, start at the top and work your way down:

• The newer AT&T Wireless/Cingular phones are likely to use XXX5551212@txt.att.net
• Otherwise, try XXX5551212@mobile.mycingular.com
• XXX5551212@cingularme.com
• XXX5551212@cingularme.net
• XXX5551212@mmode.com

AT&T Wireless / Cingular's Enterprise Paging for cell phones is a different plan and would use a different email address from the ones above:

• XXX5551212@page.cingular.com

However, AT&T Wireless / Cingular's Enterprise Paging also supports the Internet Paging Protocols - SNPP and WCTP - as well as Dialup TAP, unlike the standard text messaging email addresses listed above.

 

You can also refer to Brad Dye's website for a nice look at the Family Tree of Paging Companies.

Website: www.bell.ca
Messaging Service: mail.txt.bellmobility.ca : 25
Receiver ID: 10-digit-pager-number@txt.bellmobility.ca

Show Me

Website: www.bell.ca
Messaging Service: smtp.corp.bellnexxia.net : 25
Receiver ID: 10-digit-pager-number@bellmobility.ca

Show Me

Website: www.bell.ca
Messaging Service: mail.txt.bell.ca : 25
Receiver ID: 10-digit-pager-number@txt.bell.ca

Show Me

Website: www.bell.ca
Messaging Service: bm.srvr.bell.ca : 25
Receiver ID: 10-digit-pager-number@txt.bell.ca

Show Me

Website: www.bell.ca
Messaging Service: (800) 331-6352 : N/A
Receiver ID: 10-digit-pager-number

Show Me

Website: www.bellsouth.com
Messaging Service: atlsmtp.cingularme.net : 25
Receiver ID: 10-digit-pager-number@sms.bellsouth.com

Show Me

Website: www.bellsouth.com
Messaging Service: atlsmtp.cingularme.net : 25
Receiver ID: 10-digit-pager-number@wireless.bellsouth.com

Show Me

Website: www.bellsouth.com
Messaging Service: bellsouthdcs.blsdcs.net : 25
Receiver ID: 10-digit-pager-number@blsdcs.net

Show Me

Website: www.cellularone.com
Messaging Service: idle.svrgw.com : 25
Receiver ID: 10-digit-phone-number@mobile.celloneusa.com

Show Me

Website: www.cellularone.com
Messaging Service: chapman.svrgw.com : 25
Receiver ID: 10-digit-phone-number@mobile.celloneusa.com

Show Me

Website: www.cellularsouth.com/textmessaging/faq.jsp
Messaging Service: mail.csouth1.com : 25
Receiver ID: 10-digit-phone-number@csouth1.com

Show Me

Website: www.cellularsouth.com/textmessaging/faq.jsp
Messaging Service: mail.cellularsouth.com : 25
Receiver ID: 10-digit-phone-number@csouth1.net

Show Me

Website: www.cellularsouth.com/textmessaging/faq.jsp
Messaging Service: mail.csouth1.net : 25
Receiver ID: 10-digit-phone-number@csouth1.net

Show Me

Website: fido.ca
Messaging Service: mailgw.fido.ca : 25
Receiver ID: 10-digit-phone-number@fido.ca

Show Me

Website: www.metropcs.com
Messaging Service: mymetropcs.nextamh.syniverse.com : 25
Receiver ID: 11-digit-phone-number@mymetropcs.com

Show Me

Website: www.ntelos.com
Messaging Service: pcs.ntelos.com : 25
Receiver ID: 10-digit-phone-number@pcs.ntelos.com

Show Me

Website: www.ntelos.com
Messaging Service: pcs.ntelos.com : 25
Receiver ID: 10-digit-phone-number@pcs.ntelos.com

Show Me

Website: www.nextel.com/en/solutions/blackberry/internet_email_service.shtml
Messaging Service: mx01.bis.na.blackberry.com : 25
Receiver ID: user@sprint.blackberry.net

Show Me

Website: www.nextel.com
Messaging Service: (aaa) xxx-6683 -- aaa = areacode; xxx = Exchange number (typically the same as your Nextel phone number unless your number has been transferred from another carrier) : N/A
Receiver ID: 10-digit-phone-number

Show Me

Website: www.nextel.com
Messaging Service: mmsmail.nextel.com : 25
Receiver ID: 10-digit-phone-number@messaging.nextel.com

Show Me

Website: www.rogers.ca
Messaging Service: rr-mail.rogers.page.ca : 25
Receiver ID: 10-digit-phone-number@pcs.rogers.com

Show Me

Website: nextelonline.nextel.com/en/services/messaging/text_messaging.shtml
Messaging Service: mx01.bis.na.blackberry.com : 25
Receiver ID: user@sprint.blackberry.net

Show Me

Website: www.nextel.com/en/support/faq/hybrids_appdata.shtml
Messaging Service: mx.messaging.sprintpcs.com : 25
Receiver ID: 10-digit-phone-number@messaging.sprintpcs.com

Show Me

Website: www.sprintpcs.com
Messaging Service: (888) 656-1727 : N/A
Receiver ID: 10-digit-phone-number

Show Me

Website: www.sprint.com
Messaging Service: snpp.messaging.sprint.com : 444
Receiver ID: 10-digit-phone-number

Show Me

Website: www.nextel.com
Messaging Service: http://wctp.sprint.com/servlet/wctp : 80
Receiver ID: 10-digit-phone-number

Show Me

Website: www.sprintpcs.com
Messaging Service: mx.messaging.sprintpcs.com : 25
Receiver ID: 10-digit-phone-number@messaging.sprintpcs.com

Show Me

Website: www.sprintpcs.com
Messaging Service: smtp.sprintpcs.com : 25
Receiver ID: 10-digit-phone-number@messaging.sprintpcs.com

Show Me

Website: www.t-mobile.com/bis/
Messaging Service: mx11.bis.na.blackberry.com : 25
Receiver ID: username@tmo.blackberry.net

Show Me

Website: www.tmobile.com
Messaging Service: mm3.tmomail.net : 25
Receiver ID: 10-digit-phone-number@tmomail.net

Show Me

Website: www.tmobile.com
Messaging Service: chi-tmo-mm3.syniverse.com : 25
Receiver ID: 10-digit-phone-number@tmomail.net

Show Me

Website: www.tmobile.com
Messaging Service: dal-tmo-mm3.syniverse.com : 25
Receiver ID: 10-digit-phone-number@tmomail.net

Show Me

Website: www.telusmobility.com
Messaging Service: msg.telus.com : 25
Receiver ID: 10-digit-phone-number@msg.telus.com

Show Me

Website: www.inforad.com/techsupport/help%20center/index.php?searchtxt=tracfone
Messaging Service: mail.alltel.net : 25
Receiver ID: XXX5551212@message.alltel.com

Show Me

Website: www.inforad.com/techsupport/help%20center/index.php?searchtxt=tracfone
Messaging Service: mx.mycingular.net : 25
Receiver ID: XXX5551212@mobile.mycingular.com

Show Me

Website: www.inforad.com/techsupport/help%20center/index.php?searchtxt=tracfone
Messaging Service: mm3.tmomail.net : 25
Receiver ID: XXX5551212@tmomail.net

Show Me

Website: www.inforad.com/techsupport/help%20center/index.php?searchtxt=tracfone
Messaging Service: smtpsp.vtext.com : 25
Receiver ID: XXX5551212@vtext.com

Show Me

Website: www.uscc.com
Messaging Service: (866) 559-8398 :
Receiver ID: 10-digit-phone-number

Show Me

Website: www.uscc.com
Messaging Service: a.mx.uscc.net : 25
Receiver ID: 10-digit-phone-number@email.uscc.net

Show Me

Website: www.verizonwireless.com/b2c/splash/blackberry.jsp
Messaging Service: mx01.bis.na.blackberry.com : 25
Receiver ID: username@vzw.blackberry.net

Show Me

Website: www.verizonwireless.com
Messaging Service: (866) 823-0501 : N/A
Receiver ID: 10-digit-phone-number

Show Me

Website: www.verizonwireless.com
Messaging Service: smtp-bb.vtext.com : 25
Receiver ID: 10-digit-phone-number@vtext.com

Show Me

Website: www.verizonwireless.com
Messaging Service: smtp-sl.vtext.com : 25
Receiver ID: 10-digit-phone-number@vtext.com

Show Me

Website: www.verizonwireless.com
Messaging Service: smtp.vzwpix.com : 25
Receiver ID: 10-digit-phone-number@vzwpix.com

Show Me

Website: www.virginmobileusa.com
Messaging Service: mail1.vmobl.com : 25
Receiver ID: 10-digit-phone-number@vmobl.com

Show Me

• The first question to ask: "Do you not have a high speed Internet connection or does your paging company not support text messaging via the Internet?" If you have a high speed Internet connection and your paging or cellular company supports Internet text messaging, then change your Receiver (under Edit, Receivers) to use an Internet Messaging Service (WCTP, SNPP, or SMTP). If you are unsure whether or not your paging company supports text messaging via the Internet, then call your local paging representative to find out for sure. Most, if not all, cellular companies support text messaging via Internet email (Show Me) or via the Internet SNPP (Show Me).
  
  Otherwise, if you know that you do need to dialup to your paging company, then here is another question: "Does InfoRad software show a name of a modem under Setup, Communications?" This error indicates that your InfoRad software is not communicating properly with the modem, no modem exists on the Com Port, your modem is not properly connected to your PC, or the modem is not powered up.
  
  
• Restart the PC. This could be because the port that the Modem uses could not be opened (port was busy, or it does not exist, etc.) or because the Modem itself did not respond (Modem is turned off, or is using another port, etc.). So make sure that the Modem is working properly and is not being used by another program. Many times, it is helpful just to restart the PC, especially after new updates have been installed.

If it is an external Modem, it’s more obvious that the Modem is turned on and working properly. Make sure the lights are working as they should and make sure that the Modem’s serial cable is properly seated at both ends (at the Modem itself and at the PC). Also, make sure that the phone line is plugged into the Line side of the Modem and that (if a phone is plugged into the Modem) the phone is plugged into the Phone side of the Modem.

If all this checks out ok, then continue on below.

• Reinstall the InfoRad software (Walk Me Through). During the installation, make sure to choose to "Keep the existing files/paging database" and when prompted, "Override the system's modem configuration..." and click on Create to make sure that the InfoRad software is able to communicate with the Modem. If a string is generated, the test is complete, click it back to "Use the system's modem configuration..." Click OK to finish the installation. Try sending another test page.
  
  
• Reinstall or Upgrade the Modem's driver. Make sure to restart the computer if the Modem's driver installation program requires. You may also want to reinstall the InfoRad software again as directed above and see if the software is able to communicate with the Modem during the installation as described.
  
  
• Get/Try another Modem. This is the last resort that no one really wants to hear. However, getting a new Modem or trying a different Modem may be the easiest way to resolve this issue at this point. InfoRad Tech Supports recommends any type of Modem with a “Conexant” chipset or any US Robotics Modem (Internal PCI or External Serial – not USB. We do not recommend USB Modems because of their Win-modem resemblance).
  
  
• Registered Users - Contact InfoRad Tech Support. If you are beyond the point of frustration after exhausting all efforts above, the please contact us so that we can help. techsupport@inforad.com

Most likely caused by problems with the host name or address as entered in the paging service setup or the telnet proxy setup. May also indicate that the host itself is down, or that part of the network connecting the user's computer to the host is down, or that the host is simply not accepting connections on the specified port.

• Make sure there is a Working Internet connection
• Make sure there is not a firewall blocking the Internet connection from the InfoRad software
• Make sure there is not antivirus software blocking the Internet connection from the InfoRad software.
• If all the above checks out, then it could be that the paging company or cellular company to which you are sending is down. Hopefully, they are only down temporarily. Feel free to call into our office to find out if our call volume has increased. If so, it's a good chance that the paging / cellular company is down.

NOTE: Today, some software companies, such as McAfee, may develop an Internet Suite of software that provides both a firewall and antivirus. This kind of grays the line between what, or which side of the software, may actually be blocking. At the same time, some software suites have services that run in the background. Therefore, it's not always the case where the antivirus or firewall software is disabled using the icon on the Task bar, because the service is still running in the background. There have been cases with InfoRad customers where an exception had to be added to the software (in various places - on both the antivirus and the firewall side) so that the InfoRad software can run properly, sending text messages via Internet email mostly. Error 6002 can also occur when trying to send text messages via the Internet SNPP protocol (Ie. Nextel two-way Messaging, Nextel Text Messaging - Internet SNPP, and Alltel PCS - Internet SNPP).

This is a popular error among InfoRad users who are sending text messages to cell phones via Internet email. Continue Reading If you are sending text messages via Internet SMTP or email. Otherwise, Refer to SNPP Below.

• The most common occurrence is InfoRad users that are connecting directly to cellular company email servers (Ie. Verizon's smtpsp.vtext.com). Therefore, we recommend that you either setup the InfoRad software to use your own outgoing email (SMTP) server or use some other 3rd party, commercial email server that you can depend on (Like maybe Google's Secure SMTP Server).
  
  
• Another common occurrence is caused by an Internet Service Provider or network that does not allow you to connect to email servers outside of their own domain. We recommend that you first try using the email server provided by your Internet Service Provider. Click Here to view InfoRad's list of ISPs. If you use Outlook, then you may find this information in Outlook normally under Tools, Services (Outlook 2000) or Tools, Email Accounts (Newer). You would need to know your outgoing email (SMTP) server address and whether or not it requires authentication. Once you have that information, for any Receiver that uses an email address for the Receiver's ID, you can enter a New Messaging Service using the email server information you obtained from above (ShowMe).
  
  
• Some Cases show that the connection to the email server is being blocked by some firewall or antivirus software. If you are familiar with configuring your antivirus or firewall software, then add an exception for the InfoRad software (normally, Winpage.exe is the executable and port 25 for SMTP). An alternative is to try disabling the antivirus software from scanning outgoing email. However, you may want to keep it scanning your incoming email. Sometimes, there is a website url sjbl.org in the response coming back from the hardware (in the error message itself) that provides you with a link to which you can browse and have yourself removed from the Spam blocking list. If this is the case, then we would caution you to investigate this issue further before you find yourself on this list again and not be able to have yourself removed from it. Check with your local Internet Service Provider and/or antivirus software to find out what their rules are concerning Spam. You may have to follow these rules to prevent yourself from ending up on such a list.
  
  
• Sometimes an email server will tell you that the email address you entered is incorrect. For instance, setup a Receiver to send to XXX5551212@vtext.com and select Verizon PCS – Internet SMTP for the Service (make sure that you also have your own email address entered under Setup, Internet Settings, ReplyTo Address). Send a test text message and you’ll get error 6203 indicating that XXX5551212@vtext.com is not a valid Verizon (vtext) email address. To fix, correct the email address and try again.
  
  
• One instance can be caused by not having a ReplyTo Email Address entered under Setup, Internet Settings. (Show Me)
  
  
• Other cases have shown that an this error can occur when an email server (Messaging Service) requires authentication but either the InfoRad Wireless software does not have SMTP Authentication enabled or an incorrect username and password is entered (under Edit, Messaging Services for version 9.7.X and higher. Version 9.6.X does not support SMTP Authentication. You will need to upgrade your software. Call (800) 228-8998 for upgrade options).
  
  
• 7/17/07 - A Customer was receiving error 6203 when using own exchange server as a Messaging Service to send to cell phone emails. The Response from the email server showed WSAEWOULDBLOCK, which is a Windows Sockets Error 10035 according to Microsoft ( Refer to http://msdn2.microsoft.com/en-us/library/ms740668.aspx ). To fix, the customer changed from using the loopback address (127.0.0.1) to the network IP of the exchange server.
  
  
• 11/27/07 - Make sure you check that the Messaging Service is setup correctly. This is what happened when I had the wrong SMTP Server Address entered for the Messaging Service (it should have been mx1.business.mindspring.com instead of mx.business.mindspring.com). The Receiver ID, of course, is techsupport@inforad.com. I received error 6203 and the Response from hardware (in the error message) showed the following:
  
  VerifySmtpConnection: Checking connectivity to SMTP server mx.business.mindspring.com:25 smtp_host: mx.business.mindspring.com smtp_port: 25 WaitForData timed out. Failed to get initial response. The SMTP server may be denying access for this domain.
  
  Another clue indicating that you may have the Messaging Service setup incorrectly can be found in the Response from hardware (in the error message). It is similar to the following:
  
  SendEmail: SMTP_Connect: Connecting to SMTP server mail.earthlink.net:25 smtp_host: mail.earthlink.net smtp_port: 25 smtp_user: NULL trying_auth_method: NONE InitialResponse: 220-pop-cowbird.atl.sa.earthlink.net ESMTP Exim 3.36 #1 Tue, 27 Nov 2007 08:58:54 -0500220-NO UCE. EarthLink does not authorize the use of its computers or network220 equipment to deliver, accept, transmit, or distribute unsolicited e-mail. login_method: NONE or already authenticated CONNECTED to ESMTP server mail.earthlink.net:25 subject: from: recipients: 550 Authentication required. Help at http://www.earthlink.net/go/emailsettings Failed when sending RCPT TO: bad_address: XXX5551212@email.com Send failed.
  
  Therefore, to fix you would go under Edit, Messaging Services, and edit the Messaging Service being used for that Receiver(s). Check the box for "My server requires authtentication" and enter a valid email address and password.

If you're sending via the Internet SNPP (supported by Nextel or Alltel phones and numerous paging companies - ShowMe), then it could be that you have an incorrect Receiver ID entered. Make sure that you are using the ten-digit phone number of the pager or cell phone. Do not use dashes, spaces, or parentheses. When this error happens, the explanation text sent by the SNPP server will be included on the error screen along with this error message. That explanation should provide more detail on why the transaction failed. The explanation might be, for example, "550 Error, pager ID must be 10 digits" or "550 Error, pager ID cannot be identified" and so on.

• Click Edit, Receivers and make sure you have the correct seven or ten-digit phone number entered. Do not use dashes, spaces, or parentheses.

#1 Problem occurs when sending text messages to cellular phones. Error is normally some 6XXX (Ie. 6203, 6002, etc). While InfoRad provides a preset list of Messaging Services to choose from for sending text messages to cell phones (Ie. ALLTEL PCS - Internet SMTP, Cingular - SMTP @mycingular.net, and Verizon PCS - Internet SMTP, etc), this does not guarantee successful paging. In fact, you may receive one of the error messages as indicated above. So how can you fix this error? First of all, we recommend that you try using your own Internet Service Provider's email server if possible. Again, we have a preset list of some popular ISP Messaging Services to choose from, such as AOL, Comcast, Charter, etc. Search our Customer Help Center for more information. Using your own ISP's email server, you can send text messages to any email address, which includes email addresses of the popular cell phone companies. For instance, if you're an AOL customer, you setup the InfoRad software to use AOL's email server (for the Messaging Service) to send text messages to various cells using the correct email address of the cell phone - ten-digit-phone@vtext.com for Verizon, ten-digit-phone@mobile.mycingular.net for Cingular, etc.

Another successful way of sending text messages that InfoRad also supports is connecting to an email server over a secure connection (SSL), such as Google's GMail Server. Again, search our Customer Help Center for more information. You would follow the same suit, setting up the software to use Google's GMail server (as the Messaging Service) to send text messages to the various cell phones.

The last way (or last resort) would be to try connecting directly to the cellular company's email server. We do not necessarily recommend setting up the software in this fashion because of the problems with Spam (which can be one of the errors above - error 6002, 6203, or other). Therefore, you may want to refer to your Internet Service Provider's rules regarding Spam and/or any antivirus software you may have running locally on your computer. Both of these may stop you from sending text messages via email.

#2 Problem is setting up the software "correctly" to send text messages to cell phones (or email addresses) to send text messages via the Internet. Many InfoRad customers do not know that if you're sending text messages to Verizon phones, for instance, you would need to enter the ten-digit-phone@vtext.com and select Verizon PCS - Internet SMTP as the Messaging Service. It may also be important to enter some ReplyTo Email Address under Setup, Internet Settings, Other tab. However, if error 6203 or 6002 occur, then you may try setting up the software to use the email server hosted from your ISP (as directed above). Refer to our Customer Help Center for more information.

#3 Problem occurs when installing / setting up the InfoRad Enterprise paging software. The installation is quite simple, but there are some important key points to know:

• Enterprise SV customers have 2 setup executables to run - (If CDROM) CNTSetup, Setup; (If WebDownload) Downloaded file like IW_Enterprise_v10.2.2.exe, Controller Setup.exe from within Enterprise SV Service folder
  
  
• For both the Enterprise and Enterprise SV customers, you need to share the Enterprise folder to network users who will be running the Client. Enterprise customers need to share out the Wireless Enterprise folder (not Wireless Enterprise Settings) and Enterprise SV customers need to share out the InfoRad Enterprise SV Service folder. Make sure to allow full control permissions to all users (including Domain Users if required). Client applications out in the network will need to write to the License.irt file. If you receive an error where the Clients cannot obtain the license, then check your permissions again.
  
  
• Lastly, there are various ways to configure your Enterprise software. Send us an email if you have any further problems or refer to our Customer Help Center