NOTE: these issues are resolved with v10.4.x and above. If you are running older versions please contact InfoRad Sales for upgrade information, or click here to download 30-day Trial software.

InfoRad® Messaging Software on Windows® Vista (Win7, Win8)

Windows Vista uses a new security architecture known as UAC (User Account Control). UAC can cause some unexpected results if not aware of UAC's impact on applications designed to run on earlier versions of Windows and not designed specifically for Vista and UAC

Installation

Installation of programs on Windows Vista require Administrator privileges, and most programs are run with "User" permissions even if a user has Administrator permissions. Previously, most InfoRad Wireless programs could be installed with Power User permissions. Windows Vista does not offer Power User permissions by default. Windows Vista offers only Administrator and User permissions by default.

Operation

To support legacy programs that were originally designed for earlier versions of Windows, Windows Vista utilizes "Virtualization". With "Virtualization" on, programs that run out of the "Program Files" folder and use HKEY_LOCAL_MACHINE (all users) registry settings, the operating system will automatically create virtual settings and folders for the User - that is, a User's changes to settings and files will be kept separately in the User's Virtual Store. There is a Virtual store in the users Current User Registry for registry settings and a Virtual Store under a users folder under AppData. (When you browse to a program folder that is using the Virtual Store, Windows Explorer displays "Compatibility files" in the toolbar. Clicking it will show the virtual files for that folder.) Virtual Store files can be a problem if a user imports new files or changes settings that are expected to be global for all users -- they will not be global under Windows Vista. To avoid this problem, shared programs should be installed outside the Program Files folder, and any shared registry settings will have to have permissions set by the Administrator for all users that require access.

v10.1.x and prior Help files

InfoRad Wireless software v10.1.x and prior utilize help files formatted for WinHelp, which is no longer supported in Vista. Vista will notify you of the issue on attempted open and give you the choice to download and install the WinHelp support files.

v10.2.x and greater Help files (Enterprise products)

Due to stricter security settings of Vista/Internet Explorer, HTML Help (.chm) files (used in InfoRad Wireless products v10.2.x and greater) from a network drive may not display properly. If you trust all the computers on your LAN or intranet , you can lower the restrictions on the Local Intranet zone to allow CHM files to be displayed with the following steps:

1. Click Start, click Run, type 'regedit', and then click OK.
2. Locate and then click the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
If this registry subkey does not exist, create it.
3. Right-click the ItssRestrictions subkey, point to New, and then click DWORD Value.
4. Type 'MaxAllowedZone', and then press Enter.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type '1', and then click OK.
7. Quit Registry Editor.

If this solution does not work for you, please see http://support.microsoft.com/kb/896358 for alternatives.

Network sharing

Upon upgrading to Vista you may notice some network shares may no longer be accessible. This is caused by default security settings under Vista. In Vista, make these changes: 

1. Start>Run>secpol.msc [enter] 
2. Click on "Local Policies" --> "Security Options" 
3. Navigate to the policy "Network Security: LAN Manager authentication level" and double-click it to get its Properties. By default Windows Vista sets the policy to "NTVLM2 responses only". 
4. Use the drop-down arrow to change this to "LM and NTLM – use NTLMV2 session security if negotiated".

And for information on sharing files from Vista see: http://www.microsoft.com/technet/network/evaluate/vista_fp.mspx